APPT 5110 23/03/2011

Today i had my third class of COMM, Health and safety and problem solving. Today we discussed communication, the importance of customer service and problems business can face with employees and customers.I learned a few new things about the meaning of communication and problems many people face. We then presented our findings with the rest of the group. That went average as i don't think we were adequately prepared. For the next time will have to write more notes/key points on our papers. To achieve a better presentation. Should get better with more practice.